Scope of These Terms
These Terms apply to:
- your use of the NALVORA website and any subdomains;
- your use of our contact forms, scheduling tools, assessments, and downloads;
- your use of our support portal, ticketing system, and client communication channels;
- your receipt of operational, informational, support-related, account-related, and marketing communications from us, including SMS/text messaging where applicable;
- any trial, pilot, consultation, discovery call, managed service, project service, compliance service, or advisory service we provide;
- any content, materials, documents, templates, reports, deliverables, recommendations, training materials, or resources we provide, unless separate written terms govern them.
If you and NALVORA have signed a separate written agreement, such as a Master Services Agreement, Statement of Work, Order Form, Quote, Proposal, Service Schedule, Non-Disclosure Agreement, or similar contract, that written agreement will control to the extent it conflicts with these Terms for the subject matter it covers.
Eligibility and Acceptable Use
You may use the Services only if you can form a binding contract under applicable law and only in compliance with these Terms and all applicable laws, regulations, and industry rules.
You agree not to:
- use the Services for any unlawful, fraudulent, deceptive, abusive, harassing, or harmful purpose;
- interfere with, disrupt, damage, disable, overburden, or impair the Services or related infrastructure;
- attempt to gain unauthorized access to systems, accounts, portals, networks, data, or environments;
- probe, scan, test, or exploit vulnerabilities without express written authorization;
- upload, transmit, or distribute malicious code, ransomware, spyware, trojans, worms, or other harmful materials;
- impersonate any person or entity or misrepresent your affiliation with any person or entity;
- submit false, inaccurate, outdated, or misleading information;
- copy, scrape, frame, mirror, republish, reverse engineer, disassemble, decompile, or create derivative works from the Services except as expressly permitted by law or by written agreement;
- use the Services in a way that violates any carrier rule, anti-spam law, privacy law, telemarketing rule, or messaging industry requirement;
- use our name, logo, marks, content, or materials without prior written consent except as expressly allowed.
We reserve the right to suspend, restrict, or terminate access to any user, account, organization, communication channel, or use of the Services that we believe violates these Terms, threatens our systems or reputation, creates legal risk, or may harm others.
Professional Services; No Guaranteed Outcome
NALVORA provides technology-related services, which may include managed IT services, technical support, professional services, project work, consulting, compliance readiness support, training, advisory work, procurement assistance, communications support, and related offerings.
Unless expressly stated in a signed written agreement:
- all services are provided on a commercially reasonable efforts basis;
- timelines are estimates only;
- deliverables depend on timely client participation, access, approvals, vendor responsiveness, and third-party dependencies;
- NALVORA does not guarantee any specific business result, revenue result, cybersecurity outcome, certification outcome, insurance outcome, legal outcome, regulatory approval, uninterrupted uptime, or error-free operation;
- security and compliance services reduce risk but do not eliminate risk;
- readiness, advisory, or gap-assessment services do not constitute a certification, legal opinion, or regulator determination.
You acknowledge that technology systems, cloud platforms, carriers, vendors, and third-party services may experience outages, delays, vulnerabilities, defects, or changes beyond our control.
Quotes, Proposals, Orders, and Engagements
Any quote, proposal, estimate, pricing sheet, or scope summary is non-binding until accepted by NALVORA in writing or countersigned where required. Pricing, taxes, shipping, implementation assumptions, recurring service counts, and availability may change before formal acceptance.
An accepted quote, signed order, statement of work, or similar document may include additional service-specific terms, billing terms, renewal terms, support windows, exclusions, assumptions, and dependencies. You agree to review those materials carefully.
NALVORA may decline any inquiry, quote request, project, support request, onboarding request, or proposed engagement in its sole discretion.
Client Responsibilities
You agree that, where applicable, you are responsible for:
- providing accurate and complete contact, billing, technical, and account information;
- designating authorized points of contact and maintaining their current information;
- cooperating with reasonable onboarding, implementation, and support procedures;
- maintaining required licenses, subscriptions, warranties, vendor relationships, and legal rights for systems you ask us to support unless we expressly agree to provide them;
- maintaining backups, disaster recovery arrangements, and business continuity plans unless we expressly agree in writing to provide them;
- reviewing deliverables, recommendations, invoices, service notices, and security or operational alerts in a timely manner;
- obtaining all internal approvals and third-party consents necessary for us to perform services;
- controlling physical access to your facilities, devices, and systems;
- ensuring that your own conduct and instructions comply with applicable law.
If delays, extra work, rework, or losses result from incomplete information, lack of access, lack of approvals, inaccurate assumptions, unsupported systems, or third-party failures, NALVORA will not be responsible for those resulting impacts.
Unsupported or Third-Party Products and Services
The Services may involve or interact with third-party products, software, hardware, cloud platforms, internet service providers, telecommunications carriers, SMS aggregators, registrars, hosting providers, payment processors, device manufacturers, distributors, licensors, integrators, or other vendors (collectively, "Third-Party Services").
Third-Party Services are subject to their own terms, policies, service levels, privacy practices, pricing, and technical limitations. NALVORA does not own or control most Third-Party Services and is not responsible for:
- their performance, downtime, outages, delays, defects, roadmaps, discontinuation, or security;
- carrier filtering, carrier blocking, spam labeling, message surcharges, or delivery failures;
- vendor-side access restrictions, feature changes, or policy changes;
- errors introduced by third-party hardware or software;
- third-party acts or omissions.
References to compatibility, support, integration, or recommendations do not constitute a warranty or guarantee regarding any Third-Party Service.
Portal Access, Credentials, and Account Security
If you receive credentials or access to a client portal, support system, knowledge base, assessment portal, training portal, or related system, you are responsible for maintaining the confidentiality of your credentials and for all activity under your account.
You agree to notify NALVORA promptly of any known or suspected unauthorized access, compromise, misuse, lost credentials, or security incident affecting your account or our Services.
We may require identity verification, role verification, or additional safeguards before acting on requests involving access, billing, data, configuration, or security-sensitive changes.
Fees, Billing, Taxes, and Payment
Where applicable, you agree to pay all fees, charges, reimbursements, taxes, and other amounts due for the Services in accordance with the applicable quote, invoice, statement of work, order form, or service agreement.
Unless otherwise stated in writing:
- fees are stated in U.S. dollars;
- recurring services renew and bill on the cadence identified in the applicable agreement;
- service quantities may be adjusted based on actual users, devices, locations, licenses, or consumption where the service model depends on those counts;
- taxes, duties, and government charges are additional unless expressly stated otherwise;
- late payments may accrue interest at the lesser of 1.5% per month or the maximum rate permitted by law;
- you are responsible for reasonable collection costs, including attorneys' fees and collection agency fees, where permitted by law;
- disputed charges must be raised in writing within [15] days of invoice date, with reasonable detail.
NALVORA may suspend Services, withhold deliverables, revoke access, disable non-critical features, or require prepaid terms if an account is delinquent, abusive, high-risk, or otherwise materially out of compliance.
Changes to Services, Features, and Pricing
NALVORA may modify, suspend, replace, discontinue, or update any portion of the Services, website, content, feature set, communication method, vendor stack, or pricing structure at any time, subject to any written agreement then in effect.
We may also impose limits on certain features, access methods, support channels, downloads, integrations, or functionality.
Intellectual Property Rights
All content, materials, branding, marks, logos, designs, layouts, text, graphics, downloads, software, site content, documentation, assessments, questionnaires, training materials, templates, reports, methodologies, workflows, processes, and other materials made available by NALVORA through the Services are owned by or licensed to NALVORA and are protected by intellectual property and other laws.
Subject to these Terms, NALVORA grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your internal business or personal use, solely for their intended purpose.
You may not reproduce, distribute, modify, republish, commercially exploit, or create derivative works from NALVORA materials except as expressly authorized in writing.
Any feedback, suggestions, ideas, enhancement requests, or recommendations you provide may be used by NALVORA without restriction or obligation unless otherwise required by a signed written agreement.
User Content and Submissions
If you submit or upload any information, files, tickets, feedback, requests, data, documents, credentials, screenshots, logs, messages, or other materials to NALVORA ("Submissions"), you represent and warrant that:
- you have the necessary rights, authority, and permissions to provide them;
- the Submissions do not violate any law, contract, privacy right, intellectual property right, or other right of any third party;
- the Submissions are accurate to the best of your knowledge.
You grant NALVORA a non-exclusive, worldwide, royalty-free license to host, use, reproduce, transmit, store, analyze, and process Submissions as reasonably necessary to provide the Services, fulfill requests, improve operations, maintain security, comply with law, and enforce our rights.
You are solely responsible for your Submissions and for maintaining your own backup copies unless we expressly agree otherwise.
Confidentiality
Each party may receive non-public information from the other, including business, technical, financial, customer, vendor, security, or operational information. Except as required to provide the Services, comply with law, or enforce legal rights, each party agrees to use reasonable care to protect the other party's confidential information and not disclose it to unauthorized persons.
Confidentiality obligations do not apply to information that:
- is or becomes public through no wrongful act;
- was already lawfully known without confidentiality obligation;
- is independently developed without use of the other party's confidential information; or
- is lawfully received from a third party without confidentiality restriction.
If a separate NDA or confidentiality agreement applies, that agreement will control to the extent of conflict.
Website Content; Informational Use Only
Website content is provided for general informational purposes only and may not reflect the most current legal, regulatory, technical, security, pricing, or service information. Nothing on the website constitutes legal advice, accounting advice, cybersecurity certification, insurance advice, or a guarantee of suitability for your specific environment.
You should evaluate all recommendations in light of your own operational, legal, regulatory, contractual, and technical requirements.
No Warranty
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES, WEBSITE, CONTENT, COMMUNICATIONS, AND MATERIALS ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITH ALL FAULTS AND WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE.
NALVORA DISCLAIMS ALL WARRANTIES, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, QUIET ENJOYMENT, ACCURACY, AVAILABILITY, RELIABILITY, SECURITY, OR THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS.
WITHOUT LIMITING THE FOREGOING, NALVORA DOES NOT WARRANT THAT:
- THE SERVICES WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS;
- ANY DEFECTS OR ERRORS WILL BE CORRECTED;
- ANY DATA WILL ALWAYS BE AVAILABLE, RECOVERABLE, OR PRESERVED;
- ANY COMMUNICATION, INCLUDING SMS OR EMAIL, WILL BE DELIVERED OR RECEIVED;
- ANY SECURITY MEASURE WILL PREVENT ALL INCIDENTS, THREATS, OR BREACHES;
- ANY COMPLIANCE OR READINESS SERVICE WILL SATISFY AN AUDITOR, ASSESSOR, REGULATOR, INSURER, OR CUSTOMER.
Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NALVORA AND ITS OWNERS, OFFICERS, DIRECTORS, MEMBERS, MANAGERS, EMPLOYEES, CONTRACTORS, AGENTS, AFFILIATES, LICENSORS, SUPPLIERS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL, DATA, USE, OPPORTUNITY, EXPECTED SAVINGS, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NALVORA'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES, WEBSITE, COMMUNICATIONS, OR THESE TERMS WILL NOT EXCEED THE GREATER OF: (A) THE AMOUNT YOU PAID TO NALVORA FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM IN THE SIX (6) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (B) ONE HUNDRED U.S. DOLLARS ($100.00).
THE LIMITATIONS IN THIS SECTION APPLY REGARDLESS OF THE FORM OF ACTION AND EVEN IF ANY LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.
Indemnification
You agree to defend, indemnify, and hold harmless NALVORA and its owners, officers, directors, members, managers, employees, contractors, agents, affiliates, licensors, suppliers, and service providers from and against any claims, demands, actions, investigations, liabilities, damages, judgments, settlements, fines, penalties, costs, and expenses, including reasonable attorneys' fees, arising out of or related to:
- your use of the Services;
- your violation of these Terms;
- your Submissions;
- your violation of law or third-party rights;
- your instructions, content, campaigns, or communications;
- your failure to obtain required notices, consents, or permissions.
Security; No Absolute Guarantee
NALVORA takes reasonable administrative, technical, and organizational measures designed to protect information and systems, but no environment, communication channel, vendor, platform, device, network, or workflow is completely secure.
You acknowledge and agree that:
- cybersecurity is a shared responsibility;
- no provider can guarantee absolute security or prevention of every incident;
- email, SMS, and some web forms may not be secure for transmitting highly sensitive information unless expressly stated otherwise;
- you should not submit passwords, payment card data, regulated health information, or other highly sensitive data through channels not expressly designated for that purpose.
Links to Third-Party Sites
The Services may contain links to third-party websites or services for convenience only. NALVORA does not endorse and is not responsible for third-party content, security, policies, accuracy, or practices. Your use of third-party sites is at your own risk and subject to the applicable third-party terms.
SMS TERMS AND CONDITIONS
This Section applies specifically to any SMS, MMS, or text messaging program, campaign, or communication sent by or on behalf of NALVORA (collectively, the "SMS Program").
Program Description
NALVORA may use SMS/text messaging to communicate with current, former, or prospective clients, leads, partners, applicants, vendors, or other contacts for purposes that may include:
- one-to-one conversational communications;
- appointment scheduling and reminders;
- support updates, ticket updates, onboarding communications, service notifications, and follow-up messages;
- account, billing, portal, security, service, or operational alerts;
- requested information regarding products or services;
- event-related communications;
- limited marketing or promotional communications where permitted by law and where appropriate consent has been obtained.
Message frequency may vary. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.
Consent to Receive Messages
By providing your mobile number to NALVORA, initiating a text conversation with us, texting a keyword, submitting a web form that references SMS, checking an opt-in box, or otherwise expressly consenting, you agree that NALVORA may send you text messages at the number you provided, subject to your consent preferences and applicable law.
Consent to receive SMS messages is not a condition of purchase unless expressly stated in a lawful and compliant manner.
You represent that:
- you are the account holder for the mobile number provided or have authority to consent for that number;
- the number is accurate and current;
- you will notify us if your mobile number changes.
Types of Consent
Depending on the nature of the message, NALVORA may rely on different forms of consent recognized under applicable law. Informational, support, or operational communications may be handled differently from promotional or telemarketing communications. You acknowledge that the scope of your consent depends on what you requested, the context in which you provided your number, and the disclosures presented at the time of opt-in.
Opt-Out and Help
You may opt out of SMS messages at any time by replying STOP to any message, or by contacting us using the contact information below. After you opt out, we may send a final message confirming your opt-out.
For help, reply HELP or contact us at:
Email: privacy@NALVORA.com
Website: NALVORA.com
Opt-out requests may take a reasonable period to process, but we aim to honor them as quickly as practicable and in accordance with applicable law.
Message Frequency and Delivery
Message frequency varies by user, relationship, support activity, transaction activity, and communication preferences. Message delivery is subject to effective transmission by your mobile carrier and upstream service providers. NALVORA does not guarantee message delivery, timing, routing, or availability.
Charges
Standard message and data rates may apply according to your wireless plan and carrier agreement. You are solely responsible for all fees charged by your mobile carrier in connection with SMS messages.
Supported Carriers
The SMS Program may not be available on all carriers or all devices at all times. Carrier participation may change without notice.
Prohibited SMS Uses
You agree not to use our SMS channels to:
- transmit unlawful, abusive, threatening, harassing, or fraudulent messages;
- send sensitive personal information unless specifically requested through an approved secure process;
- impersonate another person;
- interfere with or abuse our personnel or support systems;
- send malware, malicious links, spam, or deceptive content.
We may block numbers, filter content, preserve records, or report misuse where appropriate.
Recordkeeping and Monitoring
NALVORA may log and retain SMS communications, metadata, timestamps, opt-in records, opt-out records, and related communication records for compliance, quality assurance, training, dispute resolution, and legal purposes, subject to our Privacy Statement.
Consent Revocation and Alternative Channels
If you opt out of SMS, we may continue to communicate with you through other lawful channels, such as email, phone, portal notifications, or non-marketing service communications, where permitted and applicable.
Messaging Compliance
You acknowledge that NALVORA may use third-party messaging platforms, aggregators, or carriers to send and receive messages and may modify SMS workflows, disclosures, keywords, short codes, long codes, toll-free messaging, or registration details as needed for legal, operational, or carrier-compliance purposes.
DMCA / Copyright Complaints
If you believe any content on the Services infringes your copyright, please send a written notice including sufficient detail to identify the allegedly infringing material, your contact information, the basis for your claim, and a statement made under penalty of perjury where required by law.
Send notices to:
Email: legal@NALVORA.com
Mailing Address: 505 20th St N Suite 1220, Birmingham AL 35203, United States
Testimonials, Case Studies, and Marketing Content
NALVORA may publish testimonials, reviews, case studies, client names, logos, or project summaries only as permitted by applicable agreement or consent. Any testimonial or case study reflects individual experiences and does not guarantee future results.
Beta Features, Assessments, and Training Content
Any beta feature, assessment, checklist, readiness scoring tool, downloadable template, or training material is provided for informational and operational purposes and may change at any time. Such materials do not create a certification, legal determination, or warranty of readiness or compliance unless expressly stated in a signed written agreement.
Termination
NALVORA may suspend or terminate access to any portion of the Services at any time, with or without notice, if we believe you have violated these Terms, created risk, failed to pay amounts due, misused the Services, or if continued access is no longer commercially or operationally practical.
Upon termination, the rights granted to you under these Terms will immediately cease. Sections that by their nature should survive termination will survive, including ownership, payment obligations, disclaimers, limitations of liability, indemnification, confidentiality, dispute resolution, and any accrued rights or remedies.
Governing Law and Venue
These Terms are governed by the laws of the State of [Alabama], without regard to conflict-of-law rules. Subject to any applicable arbitration provision you may later choose to include, any legal action arising out of or relating to these Terms shall be brought exclusively in the state or federal courts located in [Madison County, Alabama], and each party consents to personal jurisdiction and venue there.
Injunctive Relief
You acknowledge that unauthorized use of NALVORA intellectual property, confidential information, systems, or Services may cause irreparable harm for which monetary damages may be inadequate. NALVORA may seek injunctive or equitable relief without posting bond, in addition to any other remedies available.
Changes to These Terms
NALVORA may revise these Terms at any time by posting an updated version on this page and updating the "Last Updated" date. Changes become effective when posted unless otherwise stated. Your continued use of the Services after changes are posted constitutes acceptance of the revised Terms.
Contact Information
If you have questions about these Terms, contact:
NALVORA
505 20th St N Suite 1220
Birmingham AL 35203
Email: legal@NALVORA.com
Phone: (205) 203-8207
Website: NALVORA.com