Privacy Statement

Scope

This Privacy Statement applies to personal information we collect:

through our website and related digital properties;
through contact forms, quote requests, scheduling tools, chat tools, and downloads;
through account registrations, portals, ticketing systems, and support channels;
through email, phone, and SMS/text communications;
during pre-sales, onboarding, service delivery, billing, and support;
through assessments, training portals, educational tools, and submissions;
from vendors, partners, applicants, contractors, and other business contacts;
from third parties that support our business operations, subject to applicable law.

This Privacy Statement does not apply to information processed by our clients where we act solely as a service provider, processor, contractor, or similar role under applicable law and pursuant to a separate agreement. In those cases, the client's privacy practices and governing contract may apply.

Categories of Personal Information We May Collect

Depending on the context, we may collect the following categories of personal information:

Identifiers and Contact Information

name;
company name;
job title;
email address;
telephone number;
mobile number;
mailing address;
username or account identifier;
online identifiers;
IP address.

Commercial and Relationship Information

records of services requested, purchased, quoted, or discussed;
account history;
billing-related information;
service preferences;
communication preferences;
client relationship details;
support history;
proposal, contract, and transaction records.

Technical and Device Information

browser type;
device type;
operating system;
referring URLs;
access times;
site interaction information;
log data;
cookie identifiers and similar technologies;
approximate geolocation derived from IP address;
portal usage information.

Communications and Submission Data

messages you send to us by email, phone, SMS, support ticket, or contact form;
records of calls, voicemails, chats, and text messages where permitted;
attachments, screenshots, logs, and files you submit;
scheduling details;
survey responses;
assessment responses;
training progress and completion data;
requested preferences or instructions.

Professional, Employment, or Vendor Information

employer or organizational affiliation;
position and responsibilities;
resume or application materials;
background information you voluntarily provide;
business contact and vendor onboarding details.

Sensitive Information

We do not intend to collect highly sensitive personal information through general website forms or SMS unless necessary and specifically requested through an appropriate process. If sensitive information is provided, we may process it only as reasonably necessary for the relevant purpose, to comply with law, to protect rights and security, or as otherwise permitted. Please do not send highly sensitive information through unsecured channels unless expressly requested.

Sources of Personal Information

We may collect personal information from:

you directly;
your employer or organization;
forms and portal submissions;
your communications with us;
automated technologies on our site or portals;
service providers, vendors, carriers, and platform partners;
publicly available sources;
referral sources and business partners;
identity, fraud-prevention, analytics, CRM, ticketing, billing, or communication platforms.

How We Use Personal Information

We may use personal information for the following business and commercial purposes:

to provide, maintain, support, and improve our website and Services;
to respond to inquiries, requests, and support tickets;
to schedule consultations, meetings, demos, and service activities;
to deliver requested information, quotes, proposals, and service materials;
to onboard clients, users, vendors, contractors, or applicants;
to communicate about services, accounts, invoices, renewals, updates, outages, reminders, and security matters;
to send SMS/text messages consistent with your consent and applicable law;
to personalize communications and improve the user experience;
to administer portals, accounts, forms, assessments, and training systems;
to process transactions, manage billing, and collect amounts due;
to detect, investigate, prevent, and respond to fraud, abuse, misuse, security incidents, and other harmful activity;
to monitor, audit, test, analyze, and improve operational performance, service quality, and system integrity;
to comply with legal obligations, carrier requirements, industry standards, court orders, subpoenas, and lawful government requests;
to establish, exercise, or defend legal claims;
to protect our rights, personnel, clients, vendors, and business;
to carry out internal reporting, recordkeeping, governance, and administrative functions;
to evaluate job applicants and business opportunities;
to send marketing communications where permitted by law and subject to your preferences.

Legal Bases for Processing (Where Applicable)

Depending on the jurisdiction and context, we may process personal information based on one or more of the following:

your consent;
performance of a contract or steps taken at your request before entering into a contract;
compliance with legal obligations;
our legitimate interests, such as operating and improving our business, securing systems, responding to requests, and communicating with business contacts, where permitted;
other lawful bases recognized by applicable law.

Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, session replay tools, analytics tools, and similar technologies to operate the website, remember preferences, analyze traffic, measure campaign performance, troubleshoot issues, improve the site, and support security.

These technologies may collect information about your browser, device, pages visited, actions taken, session behavior, approximate location, and interactions with content or forms.

You may be able to manage cookies through your browser settings, device controls, or consent tools presented on our site. Blocking certain cookies may affect site functionality.

Analytics, Advertising, and Tracking

We may use analytics and advertising tools to understand website performance, referral sources, campaign effectiveness, and user engagement. These tools may involve cookies, pixels, or identifiers operated by third parties.

Where required by law, we will seek appropriate consent before deploying non-essential tracking technologies. You may also have rights to opt out of certain targeted advertising, profiling, sharing, or sale-related activities under applicable state privacy laws.

SMS and Communications Privacy

If you opt in to receive SMS/text messages from NALVORA or communicate with us by text, we may collect and maintain your mobile number, message content, timestamps, delivery information, opt-in records, opt-out records, and related metadata.

We use this information to:

provide requested communications;
respond to inquiries;
manage support and service activity;
maintain compliance records;
improve communications and support quality;
detect abuse, fraud, and misuse.

SMS consent is not shared with third parties or affiliates for their own marketing purposes. We may share SMS-related information with service providers that help us send, receive, support, secure, audit, or document those communications on our behalf, subject to appropriate obligations.

How We Disclose Personal Information

We may disclose personal information to the following categories of recipients, as reasonably necessary and subject to applicable law:

Service Providers and Contractors

Companies that provide hosting, infrastructure, CRM, ticketing, analytics, security, communications, email, SMS, payment processing, scheduling, document management, training, support, audit, or other operational services on our behalf.

Vendors, Platforms, and Carriers

Third-party software providers, cloud providers, telecom carriers, messaging providers, registrars, hardware vendors, distributors, or other technology partners involved in delivering or supporting Services.

Professional Advisors

Lawyers, accountants, insurers, auditors, lenders, consultants, and other professional advisors under appropriate confidentiality obligations.

Corporate Transaction Recipients

Actual or prospective buyers, investors, successors, acquirers, financiers, or transaction counterparties in connection with a merger, acquisition, restructuring, sale of assets, financing, or similar corporate event.

Legal and Safety Disclosures

Government authorities, regulators, courts, law enforcement, counterparties, or other third parties where we believe disclosure is necessary to comply with law, enforce rights, prevent harm, investigate misconduct, or protect the security and integrity of our operations.

With Your Direction or Consent

Other parties where you instruct us to share information or where you otherwise consent.

Sale, Sharing, and Targeted Advertising Disclosures

We do not sell personal information for money in the ordinary course of our business. However, some privacy laws define "sale," "share," or similar terms broadly, and the use of certain analytics, advertising, or tracking technologies may be interpreted under those laws as a sale, share, or targeted advertising activity.

To the extent required by applicable law, we will provide appropriate notice and mechanisms for exercising opt-out rights related to such processing.

Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Statement, including to:

provide Services and maintain accounts;
document consents, preferences, transactions, and communications;
comply with tax, accounting, legal, regulatory, carrier, contractual, and recordkeeping requirements;
resolve disputes;
enforce agreements;
preserve evidence;
maintain security, business continuity, and auditability.

Retention periods vary depending on the nature of the information, the context of collection, legal obligations, operational needs, and whether deletion would impair our ability to protect rights or comply with law.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, and destruction. Security measures may include access controls, authentication requirements, encryption where appropriate, logging, monitoring, segmentation, vendor controls, and procedural safeguards.

However, no method of transmission, storage, or processing is completely secure, and we cannot guarantee absolute security.

International Transfers

If personal information is transferred to, stored in, or accessed from a jurisdiction outside your own, it may be subject to the laws of those jurisdictions. Where required, we take reasonable steps to implement appropriate safeguards for cross-border transfers.

Your Privacy Rights

Depending on your jurisdiction, you may have rights such as the right to:

know whether we process your personal information;
access personal information we hold about you;
correct inaccuracies;
delete certain personal information;
obtain a portable copy of certain personal information;
opt out of the sale, sharing, targeted advertising, or certain profiling uses of personal information;
withdraw consent where processing is based on consent;
appeal certain privacy-rights decisions where required by law;
limit the use of sensitive personal information where applicable.

We may need to verify your identity before acting on a request and may deny or limit requests where permitted by law.

To exercise privacy rights, contact us at:

Email: privacy@NALVORA.com

Mail: 505 20th St N Suite 1220, Birmingham AL 35203, United States

You may also designate an authorized agent where permitted by law. We may require proof of that authority and identity verification.

State-Specific Privacy Notices

Residents of certain U.S. states may have additional privacy rights under applicable state privacy laws. To the extent required, this Privacy Statement is intended to supplement and incorporate those rights. We may also publish a separate U.S. State Privacy Notice, Cookie Notice, or Consumer Rights Notice to provide additional required disclosures.

Do Not Track and Global Privacy Controls

Some browsers offer "Do Not Track" settings, and some laws may recognize browser-based privacy preference signals, such as Global Privacy Control, in certain contexts. Where legally required, we will process qualifying signals as applicable to the relevant browser, device, or request context.

Children's Privacy

Our website and Services are not directed to children under 13, and we do not knowingly collect personal information online from children under 13 except as may be legally permitted and specifically handled through an appropriate process. If we learn that we have collected personal information from a child under 13 in a manner requiring parental consent and such consent was not obtained, we will take appropriate steps to delete or otherwise handle the information in accordance with applicable law.

Parents or guardians who believe a child may have provided personal information may contact us using the information below.

Third-Party Websites and Services

Our website or communications may include links to third-party websites, tools, plug-ins, integrations, or services. We are not responsible for the privacy, security, or data practices of those third parties. We encourage you to review their privacy notices and terms before interacting with them.

Business Contact Information

Where permitted by law, we may process business contact information in connection with business-to-business communications, service delivery, vendor management, recruiting, partnership discussions, and operational activities.

Changes to This Privacy Statement

We may update this Privacy Statement from time to time to reflect changes in our Services, technologies, vendors, practices, or legal requirements. When we do, we will update the "Last Updated" date above. Material changes may also be communicated by additional means where appropriate.

Contact Us

If you have questions, requests, or concerns regarding this Privacy Statement or our privacy practices, contact:

NALVORA

505 20th St N Suite 1220

Birmingham AL 35203

Email: privacy@NALVORA.com

Phone: (205) 203-8207

Website: NALVORA.com