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STANDARD TERMS AND CONDITIONS


Introduction

These Invoicing Terms and Conditions ("Terms") govern all invoicing and payment obligations related to services and products provided by Nalvora to its clients. By engaging with Nalvora, the Client agrees to be bound by these Terms.


  • Invoicing Schedule
    • Invoices will be issued on a monthly basis unless otherwise specified in the Client's service agreement.
    • Payment obligations begin on the service start date, as specified in the signed agreement.
    • Nalvora reserves the right to consolidate multiple services into a single invoice.
  • Payment Terms
    • Payments are due within thirty (30) calendar days from the date of the invoice, unless otherwise agreed in writing.
    • Payments not received within the due date will be subject to a late payment fee of 1.5% of the outstanding amount per month or the highest rate permitted by law, whichever is lower.
    • Payments must be made via the methods specified on the invoice.
  • Disputes and Adjustments
    • Any disputes regarding an invoice must be submitted in writing to billing@nalvora.com within seven (7) calendar days of the invoice date.
    • Nalvora will investigate disputes and respond within a reasonable timeframe. Disputed amounts may be withheld while under review; however, undisputed amounts remain due.
    • Adjustments, if any, will be applied as credits to future invoices.
  • Refunds and Cancellations
    • Nalvora does not provide refunds for services rendered.
    • Cancellations of services must be made in accordance with the service agreement and may be subject to early termination fees.
  • Taxes
    • All prices and fees are exclusive of applicable taxes, which will be added to the invoice unless a valid tax exemption certificate is provided by the Client.
    • The Client is responsible for paying all applicable taxes, levies, or duties.
  • Default and Suspension
    • Failure to pay invoices by the due date may result in suspension of services until full payment is received.
    • Nalvora reserves the right to terminate the service agreement for prolonged non-payment, defined as exceeding sixty (60) calendar days past the due date.
    • In the event of termination due to non-payment, Nalvora may pursue legal action to recover the outstanding amounts.
  • Confidentiality
    • All invoicing details and payment information are confidential and will not be shared with third parties, except as required by law or agreed in writing by the Client.
  • Modifications
    • Nalvora reserves the right to modify these Terms at any time with thirty (30) calendar days' notice to the Client. Continued use of services constitutes acceptance of the modified Terms.
    • Governing Law These Terms shall be governed by and construed in accordance with the laws of the state of Alabama. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in Huntsville, Alabama.


Contact Information 

For any questions or concerns regarding invoices, please contact Nalvora at:


By engaging with Nalvora, the Client acknowledges and agrees to these Invoicing Terms and Conditions.